As a patient of Community Hospice of Northeast Florida, you have certain rights and responsibilities. Federal and state law require that we recognize your rights while you are receiving medical care from us, and that you respect our right to expect certain behavior from you.
Community Hospice strives to provide you with the best of care. Our mission is to improve the quality of life for patients and families and to be the compassionate guide for end-of-life care in the community.
To report a complaint regarding your patient rights or the services you receive, please call the Community Hospice Compliance department at 904.407.7097.
Medicare patients have the right to file a written complaint about the quality of care you are receiving or have received to the Quality Improvement Organization established by the Centers for Medicare and Medicaid (CMS):
5201 W. Kennedy Blvd, Suite 900
Tampa, FL 33609-1822
Attention Beneficiary Complaints
Medicare Beneficiary Helpline Number: 844.455.8708 (toll free)
A federal regulation, known as the Health Insurance Portability & Accountability Act of 1996 (HIPAA), requires that you be provided a detailed notice in writing of our privacy practices. This Notice of Privacy Practices describes how your Protected Health Information (PHI) may be used and disclosed, how you can get access to this information, and how to report a complaint.